This policy explains how Safe-Dry® Carpet Cleaning of Clear Lake (“we,” “us” or “our”) handles personal information. It applies when you browse safedryclearlake.com, contact us, or book a cleaning, and it describes what we gather, why, who else sees it, and what you can do about it.
Contact: 281-786-4379 | safedryclearlake.com
What we collect
Information you hand us
Calling us, booking online, sending a form or paying for a job can involve sharing:
- Contact details: name, phone, email and the address of the home we're cleaning
- Job details, like which rooms or furniture, stains, pets and preferred dates
- Payment and billing details, which go through outside payment processors
- The record of calls, texts, emails and other messages with our staff
Information gathered as you browse
The site relies on cookies, web beacons, pixels and similar technology. We use them to measure traffic, keep track of your settings, show content and ads that fit, and spot pages that need fixing.
Several of those tools come from Google. Google Analytics reports on visits, on-site behavior, demographics and interests. Google Tag Manager deploys our tracking code. Google Ads and its remarketing features put our ads in front of past visitors. Our Google Business Profile carries our listing and customer reviews.
Pixels may also come from social platforms like Facebook and Instagram, from ad networks, and from marketing automation or CRM software.
On top of that, your browser passes along technical data: IP address and rough location, device and browser type, operating system, which pages you looked at and for how long, what site sent you here, and when each visit happened.
Why we use it
The main reason is to do the job you asked for. That covers booking and performing cleanings, billing, appointment reminders, follow-up care tips, and answering questions.
We also use it to run and improve the business. We look at site performance and customer experience, do some market research, and keep the records a business is required to keep.
If you've agreed to it, we send offers and reminders. We also run ads on other platforms, show ads to people who visited before, and track which campaigns bring in customers.
Last, we use information to follow the law, prevent fraud and unauthorized access, handle disputes and enforce our terms.
Who else may receive it
- Companies that help us operate: payment processors, the scheduling platform, messaging tools, and website hosts and developers
- Marketing partners such as Google, social media ad platforms, email marketing services, and lead or referral partners
- Police, courts or other authorities, when a law, subpoena or court order requires it
- Whoever we need to involve to protect our rights, property or safety
- A new owner, if the business is merged, acquired or its assets are sold
We don't sell personal information to outside companies for their own direct marketing.
Cookies
Four kinds run on this site:
- Required cookies that keep the site working
- Analytics cookies (Google Analytics) that show how people use the site
- Ad cookies used for targeting and remarketing
- Preference cookies that remember your settings
In your browser settings you can accept or refuse cookies, clear the ones already saved, ask to be warned before new ones are set, or block certain sites. Some features may stop working if cookies are off. Google offers a separate opt-out add-on for Analytics at tools.google.com/dlpage/gaoptout.
Keeping it secure
Data sent to and from the site is encrypted with SSL. Stored information sits behind access controls, our security gets reviewed and updated from time to time, and staff are trained on handling personal data. No system on the internet is perfectly safe, though, so we can't guarantee that nothing will ever go wrong.
Your choices
Depending on where you live, you may be able to:
- Ask what personal information we have about you, and fix anything inaccurate or incomplete
- Ask for your information to be deleted, within what the law allows
- Stop promotional emails or marketing texts, or be removed from marketing lists
- Turn off interest-based ads, adjust ad personalization, or browse with an ad blocker or privacy-focused browser
For any of these, call 281-786-4379.
Children
Our services are for adults 18 and over. We don't knowingly collect information from anyone under 13. If we find out that we did, we delete it right away.
Links to other sites
Pages here sometimes link to sites run by other people. Their content and privacy practices are their own, so check their policies before sharing anything.
Retention
Personal information stays with us only as long as we need it to serve you, satisfy legal requirements, settle disputes and enforce agreements. Service records are generally kept seven years for tax and business purposes.
Updates
This policy can change as our practices, tools or legal obligations change. When it does, the new version goes up on this page with a fresh date at the top. Bigger changes may also get a notice on the site, an email to registered users, or another suitable heads-up.
Rights under specific laws
California (CCPA): California residents can learn what personal information is collected, ask for it to be deleted (with some exceptions), opt out of its sale, and use these rights without being treated differently.
European Union (GDPR): EU users can request data portability, restrict or object to processing, and file a complaint with a supervisory authority.
We aim to follow the privacy laws that apply to us. If you need legal advice about your own situation, please talk to an attorney.
Questions
Send questions about this policy or your information to:
Safe-Dry® Carpet Cleaning of Clear Lake
Clear Lake, TX 77058
Phone: 281-786-4379
Website: safedryclearlake.com